Vova Kuchkovskiy

SUSPENSION и REACTIVATION серверов

Дата-центры OVH
Если сервер не был оплачен вовремя то сервер уходит в режим: SUSPENSION. Сервер отключается.
И дается 5 дней на оплату, если не оплатить — сервер удалится. 

Subject: suspension

2017-01-03

Dear Customer,

Your server IP сервера is currently hosted at OVH.

Our system has detected that your server has expired in spite of 
the reminders that we have sent you.
Your server will thus be suspended within the next few minutes.

To reactivate the server, all you need to do is:

1) Go to: renew server link

2) Make the payment using one of the suggested payment methods.

An invoice will be sent to you shortly confirming the renewal of your server for the chosen duration.

If you simply forgot, we recommend activating automatic server renewal via the Control Panel. This feature is free and it will save from having to worry about forgetting to renew again. Naturally, automatic renewal does not involve any obligations and you can disable it at any time.

IMPORTANT:
==========
If you don't renew your server within 5 days, it will PERMANENTLY shut down. All your disks will then be permanently wiped to ensure the confidentiality of your data and consequently, it will not be possible to recover any data.

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Отмена заказа: Unsuccessful bank card transaction

Платежи в OVH
Если транзакция прошла и заказ стал в We check your payment manually, то заказ могут не обработать и отменить.

Если отменят то на почту придет лист: Unsuccessful bank card transaction: order номер заказа

Dear Customer,

You have recently made a payment by bank card on our website for purchase order number номер заказа.

Unfortunately the transaction was unsuccessful and we have had to cancel the payment.

We have already contacted the banks to find a solution to this issue, but it seems that there is still an issue and we can no longer proceed with this first bank transaction.

In addition, if you wish to receive your order, we kindly ask that you make the payment again, using another bank card if possible, by visiting the following page:

ссылка на заказ

IMPORTANT: you will not be charged twice as your first payment has already been cancelled with the bank.

Please note that the first cancelled transaction might appear on your VISA/MASTERCARD payment history, but remember that this history is not your statement. Your bank adviser will be able to confirm that it is was just a requested transaction and was not completed.

Please accept our sincere apologies for the delay in delivering your order, this complication was beyond our control.

For further information, contact us on customersupport@ovh.ie

Деньги могут вернутся, а могут и не вернутся. Все зависит от банка.